RF Capital Group Inc. ("RF Capital") is committed to excellence in serving all clients, including persons with disabilities.
The purpose of this policy is to outline the practices and procedures approved by RF Capital in order to meet employer obligations under the Accessibility for Ontarians with Disabilities Act, 2005 and specifically Ontario Regulation 429/07. Through this policy, RF Capital establishes
and implements practices and procedures consistent with its goals of compliance, as well as its commitment to providing excellence in accessible services
for all clients.
RF Capital will ensure that its employees are fully trained and familiar with various assistive devices that may be used by clients with disabilities while
accessing RF Capital's services.
A person with a disability may enter any part of RF Capital’s premises that is open to the public with an assistive device unless such assistive device is not
allowed by law. If the assistive device is not allowed by law, the person will be advised and alternate options will be explored.
RCG employees shall communicate with persons with disabilities in ways that take into account their disability when necessary.
RF Capital welcomes persons with disabilities and their service animals. Service animals are allowed on those parts of RF Capital’s premises that are open to the public.
It should be noted that it is the responsibility of the person with a disability to ensure that his or her service animal is kept in control at all times.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on RF Capital’s premises.
Depending on the nature of the service being provided, for the benefit of the person with the disability, RF Capital may require the support person to sign a
Confidentiality Agreement, agreeing not to disclose any information or documents obtained in his or her role as a support person to any third parties
without the written consent of RF Capital.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for clients with disabilities at RF Capital’s location, clients will
be notified by the posting of a notice at the RF Capital premises, which will include information about the reason for the disruption, its anticipated length of
time and a description of alternative facilities or services, if available.
RF Capital will provide training to all employees, regardless of province, on its Accessible Customer Service Policy. The amount and format of training given will
be tailored to suit each employee’s interaction with clients and will focus on the following:
Employees will be trained as soon as practical following their date of hire, no more than six (6) months after their start date, as well as on an ongoing
basis as changes occur to applicable policies, procedures and practices. RF Capital will keep records of all training sessions.
All documents required by Accessibility Standards for Customer Service are available upon request, subject to privacy protection laws. When providing such
documents to a person with a disability, RF Capital will provide the document, or the information contained in the document, in a format that takes into
consideration the person’s disability.
Feedback from clients about the delivery of services to persons with disabilities may be given in confidence by telephone, in person, in writing, in
electronic format or through other methods.